Terms & Conditions 500rr — A Complete Guide to Using Malaysia's Online Casino Platform

The 500rr platform operates as an online casino entertainment site offering a variety of games — including slots, Live Casino, card games, and Sports Betting — to eligible users. All services provided by 500rr are strictly for adult entertainment purposes.

By accessing the 500rr website or using any of the services offered, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions in their entirety. 500rr reserves the right to amend, update, or replace these Terms & Conditions at any time without prior notice. It is your responsibility to review this document periodically.

All official communications from 500rr will be sent to your registered email address or via in-platform notifications. It is your responsibility to ensure that your registered email address is accurate and active.

To be eligible for 500rr membership and to use the platform's services, you must meet all of the following requirements:

• Aged 18 years and above at the date of registration. 500rr does not permit anyone under the age of 18 to register or use this platform in any capacity.
• Residing in Malaysia or accessing the platform from a location where the use of online casino services is not prohibited under local law.
• Possessing full legal capacity to enter into a binding agreement.
• Has never been declared bankrupt or has no bankruptcy proceedings currently pending.
• Has never recovered from an active gambling addiction or is currently undergoing a gambling-related treatment programme.
• Has never previously been asked to close an account on the 500rr platform due to a breach of terms.

500rr reserves the right to request written proof of eligibility at any time. Failure to provide the required documents within the specified timeframe may result in account suspension or closure.

Each individual is only permitted to hold one (1) active account only on the 500rr platform. Registering multiple accounts — whether using different names, phone numbers, email addresses, or payment methods — is strictly prohibited and may result in the closure of all associated accounts and forfeiture of all balances and bonuses.

When registering, you are required to provide truthful, accurate, and current information, including your full name, date of birth, Malaysian phone number, and an active email address. Inaccurate or false information may result in the voiding of winnings and account closure without any compensation.

If you suspect your account has been accessed without authorisation, please contact the 500rr support team immediately via email at [email protected] or through Live Chat, available 24/7.

500rr accepts deposits via the following Malaysian payment methods only:

• Touch 'n Go eWallet — instant processing
• DuitNow — instant processing
• GrabPay — instant processing
• Boost — instant processing
• ShopeePay — instant processing
• FPX Online Banking (Maybank2u, CIMB Clicks, and other Malaysian banks) — processed in under 3 minutes

The minimum deposit amount is RM10 per transaction. The maximum deposit amount depends on your membership tier and can be reviewed in your account settings. All deposits must come from a legitimate source and a payment method registered in your own name.

500rr does not accept any international payment methods or currencies other than Malaysian Ringgit (RM / MYR). Any attempt to deposit via an unauthorised method will be automatically rejected.

Withdrawal of winnings at 500rr is subject to the following conditions:

• The minimum withdrawal amount is RM30 per request.
• All wagering requirements associated with a bonus must be fully met before a withdrawal can be processed.
• Withdrawals will be processed to the same payment method used for your most recent deposit, unless otherwise agreed upon by the 500rr finance team.
• 500rr reserves the right to request identity verification (KYC) documents prior to processing a first-time withdrawal or any withdrawal exceeding the specified limit.

Withdrawal processing times vary by membership tier, as follows:

• Standard Members: 30 minutes to 2 hours
• Silver / Gold Member: Under 30 minutes
• Platinum / Diamond Members (VIP): Under 15 minutes

500rr reserves the right to suspend or withhold withdrawals for investigation purposes should any suspicious activity or suspected breach of terms arise. In such cases, the member will be notified via their registered email.

All bonuses and promotions offered by 500rr are subject to wagering requirements and specific terms stated alongside each offer. The general conditions that apply to all 500rr bonuses are as follows:

• Only one bonus may be active per account at any given time, unless otherwise stated.
• Bonuses cannot be transferred between accounts or to other members under any circumstances.
• Wagering requirements must be met within the stated validity period. Bonuses that expire will be automatically forfeited.
• The 200% Deposit Bonus of up to RM1,000 for new members is subject to the wagering requirements stated on the promotions page.
• 15% Weekly Cashback is calculated based on net losses within the defined weekly period and credited every Monday.
• 500rr reserves the right to void any bonus obtained through means deemed to be in breach of the terms or intended to exploit the bonus system.

All games available on the 500rr platform — including slots such as Legacy of Dead, Age of Egypt, Zeus, Golden Mask, and Royal Panda; card games such as Teen Patti and Caribbean Stud; and other live casino games — use a certified RNG (Random Number Generator) to ensure complete fairness.

Specific rules for each game are displayed within the game interface itself. It is the member's responsibility to read and understand the rules of each game before placing any bets. 500rr is not liable for any confusion or losses arising from a member's failure to understand the game rules.

• Settled game results are final and cannot be disputed, unless there is clear evidence of a technical disruption that affected the outcome.
• In the event of an internet disconnection during an active game, 500rr will save the game state at the point of disconnection, and the member may resume from that point once the connection is restored.
• Winnings generated during a verified technical disruption may be subject to review and could be voided if it is determined that the game outcome was affected by the disruption.

The following behaviours are strictly prohibited on the 500rr platform. Any violation may result in the immediate suspension or permanent closure of an account, along with the forfeiture of all balances:

• Registering more than one account using the same or different identities.
• Using bots, automation software, or any technological tools to gain an unfair advantage in games.
• Colluding with other members to manipulate game outcomes in any format.
• Uploading or providing false, misleading, or inaccurate information during registration or the KYC process.
• Using your 500rr account for any money laundering activities or transactions related to illegal activities.
• Threatening, insulting, or harassing 500rr support staff or other members.
• Attempting to exploit any bugs, technical errors, or system vulnerabilities to gain an unfair advantage.

500rr genuinely cares about the well-being of its members. All games on this platform are for entertainment purposes only and should not be regarded as a source of income or a means of resolving financial difficulties.

The 500rr platform provides a range of self-control tools to help members play responsibly:

• Daily / Weekly / Monthly Deposit Limit: Set the maximum amount that can be deposited within the selected period.
• Loss Limit: Set a maximum limit on the amount you are willing to lose within a given period.
• Session Time Limit: Set a daily time limit for your gaming sessions.
• Temporary Break (Cool-Off): Temporarily suspend access to your account for 24 hours, 1 week, or 1 month.
• Self-Exclusion: The option to permanently close an account for members who feel they need help overcoming a gambling problem.

If you or someone you know is showing signs of a gambling problem, please contact the 500rr support team or seek assistance from an accredited gambling support organisation in Malaysia.

500rr reserves the right to suspend, restrict, or close any member account at any time with or without prior notice under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Failure to submit the requested identity verification documents within the stipulated timeframe.
• Suspected activities related to fraud, money laundering, or system manipulation.
• Self-exclusion requests made by the member themselves.
• Instructions from law enforcement bodies or relevant authorities.

Members whose accounts are closed due to a terms violation are not entitled to a refund of any remaining funds, including bonus balances. Real-money balances (excluding bonuses) will be processed for refund once the investigation is concluded and no related financial violations are confirmed.

500rr shall not be liable for any indirect, consequential, or special damages arising from the use of this platform, including but not limited to:

• Losses arising from internet service disruptions or telecommunications infrastructure failures beyond 500rr's control.
• Losses resulting from unauthorised access to a member's account due to the member's own disclosure of their password.
• Game outcomes unfavourable to the member in games using a fair, certified RNG.
• Losses arising from external technical disruptions affecting transaction processing by third-party payment providers.

500rr's maximum liability to any member under any circumstances shall not exceed the total actual deposits made by that member in the 30 days preceding the claim.

500rr reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Members will be notified of any material changes via registered email or in-platform notification at least 7 days before the changes take effect, unless the changes are required immediately for legal or security reasons.

For any dispute or complaint regarding the 500rr platform, please follow the procedure below:

• Step 1: Contact the 500rr customer support team via Live Chat or email at [email protected] with the details of your dispute.
• Step 2: The 500rr team will investigate your complaint and provide a response within 3–5 business days.
• Step 3: If a complaint cannot be resolved at the support level, it will be escalated to 500rr management for further review.

These Terms & Conditions are governed by and construed in accordance with applicable law. Any dispute that cannot be resolved by mutual agreement will be referred to a dispute resolution body agreed upon by both parties.