At 500rr, your privacy is more than a legal obligation — it is a core value we uphold with genuine commitment. This Privacy Policy details the types of information we collect, how we use it, who may access it, and your rights as a 500rr member over your own personal data.
Six layers of data protection we apply every day to ensure the personal information of every 500rr member remains safe and secure at all times.
All data transmitted between your device and 500rr's servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia. This means every time you log in, make a deposit via Touch 'n Go eWallet or DuitNow, or update your profile information, all that data is fully encrypted and unreadable by any third party.
Only authorised 500rr personnel with a legitimate operational need are permitted to access members' personal data. All staff with data access are bound by strict confidentiality agreements and undergo regular data security training. Access logs are monitored automatically, and any unauthorised access attempts are immediately detected and blocked by 500rr's security systems.
Personal data of 500rr members is stored on servers equipped with multi-layered firewalls, intrusion detection systems (IDS), and regularly encrypted backups. The data centres we use meet the highest physical and digital security standards in the industry — your data is never stored in an unsecured or exposed environment.
500rr collects only the personal data that is strictly necessary for the stated purposes — nothing more. We do not gather irrelevant or excessive information simply for aggressive marketing purposes. Every type of data we collect has a clear, lawful purpose, which is openly disclosed in this Privacy Policy to every 500rr member.
As a 500rr member, you have the full right to access, review, update, or request the deletion of your personal data at any time. Requests can be submitted via email at [email protected] or through Live Chat and will be processed within 7 business days. 500rr complies fully with the Personal Data Protection Act 2010 (PDPA) of Malaysia in upholding these rights.
You have full control over the types of communications you receive from 500rr. Choose to opt in or out of promotional emails, bonus notifications, new game updates, and account reminders. Every marketing communication from 500rr includes a clear and effective unsubscribe option — your preference will be honoured within 5 business days.
Important Note: This Privacy Policy describes how 500rr collects, uses, stores, and protects your personal data. By registering for or using the 500rr platform, you agree to the terms of this Privacy Policy. Please read it carefully and contact us if you have any questions about how we handle your personal data.
500rr ("we", "our platform") operates as an online casino platform offering digital entertainment services to members in Malaysia. We recognise that your privacy and personal data protection matter greatly, and we take this responsibility seriously.
This Privacy Policy has been drafted in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia and sets out clearly how 500rr collects, uses, discloses, and protects your personal information when you use our platform — whether via our website, mobile app, or any other related digital channel.
Your continued use of the 500rr platform following any amendments to this Privacy Policy will be considered your acceptance of the latest version of the policy. We recommend reviewing this page periodically.
This Privacy Policy applies to all registered members and visitors of the 500rr platform, regardless of how you access or use our services. If you do not agree with any part of this policy, please discontinue use of the 500rr platform and contact us for assistance with data deletion.
500rr collects various types of personal data from our members. Below is an overview of the data collected and the purposes for which it is used:
| Data Type | Sample Information | How We Collect It |
|---|---|---|
| Personal Identity | Full name, date of birth, identification number, gender | Registration form, KYC process |
| Contact Information | Malaysian phone number, email address, residential address | Account registration, member profile |
| Financial Data | Digital wallet account details (Touch 'n Go, GrabPay, DuitNow), transaction records | Deposit & withdrawal process |
| Gaming Data | Game history, bet values, winnings, bonus features used | Activity on the 500rr platform |
| Technical Data | IP address, device type, operating system, web browser, approximate location | Server logs, cookies |
| Usage Data | Pages visited, session duration, games played, login frequency | Platform analytics, activity logs |
We may also collect data when you contact the 500rr customer support team via Live Chat, WhatsApp, or email — including the content of your communications, for the purpose of improving service quality and resolving any issues you report.
Personal data collected by 500rr is used solely for lawful and necessary purposes. The following is a complete list of how your data is used:
Our Commitment: 500rr will not use your personal data for any purpose other than those stated above. Should there be a need to use your data for a new purpose not listed here, we will obtain your consent before doing so.
500rr does not sell, rent, or transfer your personal data to third parties for their own marketing purposes under any circumstances. However, there are limited situations in which we may need to share your information with certain parties:
In all cases of data sharing outlined above, 500rr ensures that only the minimum necessary information is shared, and all receiving parties are bound by data protection obligations equivalent to 500rr's own standards.
We continually invest in a comprehensive security infrastructure to safeguard the personal data of every 500rr member. Our security measures include:
While we take all reasonable measures to protect your data, please be aware that no digital security system can guarantee absolute 100% protection against every threat. In the event of a data breach affecting your personal information, 500rr will notify you within the timeframe required under Malaysia's PDPA.
500rr uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns, and deliver more relevant content to you. The types of cookies we use are as follows:
You can manage your cookie preferences through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and user experience of the 500rr platform. For more information on managing cookies, refer to the help documentation of your web browser.
500rr retains your personal data for as long as your account remains active or as long as necessary to provide services to you. Once an account is closed, we will retain certain records in accordance with applicable Malaysian legal requirements:
Data Deletion Request: You have the right to request deletion of your personal data by emailing [email protected]. Requests will be processed within 30 business days, subject to any applicable legal retention obligations. Data that is required by law to be retained will not be deleted until the stipulated retention period has lapsed.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 500rr:
To exercise any of the rights listed above, please contact us via email [email protected] stating your request clearly. We will verify your identity before processing any request relating to personal data.
The 500rr platform is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.
Should we discover that we have inadvertently collected personal data from an individual under the age of 18, we will take immediate action to delete that data and close the relevant account without prior notice.
If you become aware that someone under the age of 18 has registered for or is using the 500rr platform, please contact us immediately at [email protected] so that we can take the appropriate action.
500rr reserves the right to amend or update this Privacy Policy at any time to reflect changes in our privacy practices, regulatory requirements, or new operational needs. When material changes are made to this policy:
We recommend reviewing this Privacy Policy page periodically to stay informed on how 500rr protects your personal information.
If you have any questions, concerns, or requests regarding this Privacy Policy or how 500rr handles your personal data, please contact us through the following channels:
Response Time: Privacy and data protection enquiries will be prioritised and responded to within 2 business days. Access or data deletion requests will be processed within 21–30 business days depending on the complexity of the request. All personal data-related communications are handled by qualified 500rr personnel with experience in Malaysia PDPA compliance.
When you register as a 500rr member and begin using our online casino platform, you entrust us with a range of sensitive personal information — from your name and phone number to payment details such as your Touch 'n Go eWallet or FPX account. We do not take that trust lightly. It is, in fact, the foundation of the relationship we build with each of our 500,000+ members across Malaysia.
In today's digital landscape, data breaches and the misuse of personal information have become growing concerns among Malaysian internet users. You may have heard stories of platforms selling user data to third-party advertisers, or of vulnerable systems exposed to cyberattacks. At 500rr, we take these concerns seriously — which is why we invest significantly in security infrastructure and privacy compliance that goes well beyond the minimum legal requirements.
The 256-bit SSL encryption we employ is more than a technical feature — it is a shield protecting every transaction you make at 500rr, from your first RM10 deposit via GrabPay to the withdrawal of major winnings earned playing slots like Age of Egypt or Legacy of Dead. Without this encryption, your financial information could be exposed to malicious parties as data travels across the internet. With 500rr's encryption in place, that data becomes completely useless to anyone who might attempt to intercept it.
We are also highly selective about who within the 500rr organisation can access your personal data. Not all staff have access to all types of data. A strict need-to-know principle is applied — customer support agents can only view information necessary to assist you, the finance team only accesses transaction data, and so on. Access logs are monitored automatically, and any unusual or suspicious access is detected and investigated promptly.
One aspect we are particularly proud of is our commitment to never selling or renting 500rr member data to any third party for their marketing purposes. This sets us apart from many other digital platforms that treat user data as a secondary revenue stream. At 500rr, our business model is clear — we generate revenue through the gaming services we offer, not through the sale of our members' personal data. This is a core value that will not change for as long as 500rr operates.
For 500rr members who have concerns about the data we hold, we provide a straightforward channel for you to exercise your rights under Malaysia's PDPA. Whether you wish to review the data we hold on you, request corrections to inaccurate information, or — in certain circumstances — request deletion of your data, all of this can be done by contacting us at [email protected] or via our platform's Live Chat. We are committed to handling these requests within a reasonable timeframe and with full respect for your privacy rights.
As a 500rr member enjoying slot games such as Zeus, Golden Mask, or Royal Panda, as well as live casino games like Teen Patti and Caribbean Stud, you can play with complete peace of mind — knowing that your personal data is in responsible hands, protected by the latest technology, and managed to the highest privacy standards. That is 500rr's promise to you, and it is a commitment we renew every single day.
Quick answers to the most frequently asked questions by Malaysian members about privacy and data protection at 500rr.
Now that you understand 500rr's commitment to protecting your privacy and personal data, take the next step — register a free account today, claim your 200% Deposit Bonus of up to RM1,000, and play with full confidence knowing your information is safeguarded by a responsible and trusted platform.
All games on 500rr are intended solely for entertainment purposes. Never gamble with money you cannot afford to lose. Set a budget before you play, take regular breaks, and ensure your gaming activity remains a healthy, controlled form of entertainment. The 500rr platform is open only to individuals aged 18 and above. We provide self-control tools including deposit limits, loss limits, time limits, and self-exclusion options.
Read our Responsible Gaming guide